How do I know if I have a water main leak?

Some common signs include:

• A sudden increase in your water bill.
• Low water pressure throughout the property.
• Wet patches or pooling water on your lawn or driveway.
• The sound of running water when no taps are on.
• Cracks appearing in concrete or paved areas due to water undermining the ground.

If you notice any of these signs, it’s best to have the leak investigated before it causes further damage.

Who is responsible for fixing a water main leak?

In most cases, the property owner is responsible for the water pipe from the boundary to the house. The local council is generally responsible for the water main in the street and up to the property boundary. If you’re unsure, we can help determine who is responsible.

Can a water main leak be repaired without digging up the whole yard?

Yes. We use specialist leak detection equipment to pinpoint the leak as accurately as possible. This allows us to minimise excavation and reduce disruption to your property wherever possible.

How quickly should a water main leak be repaired?

As soon as possible. Even a small leak can waste thousands of litres of water, increase your water bill, soften the ground, damage foundations, or wash away soil supporting driveways and paths.

Do you offer emergency water main repairs?

Yes. We provide prompt response for burst water mains and urgent leaks. We’ll isolate the leak, carry out repairs where possible, and restore your water supply as quickly as we can.

Can you find a leak if I don’t know where it is?

Absolutely. Our technicians use modern leak detection methods, including acoustic listening equipment and pressure testing, to locate hidden underground leaks before excavation begins.

How long does a water main repair take?

Most repairs can be completed within a few hours once the leak has been located. More extensive repairs or difficult access may take longer, but we’ll explain the expected timeframe before starting work.

Will my water need to be turned off?

Yes. The water supply will usually need to be isolated during the repair. We’ll keep the interruption as short as possible and let you know what to expect before work begins.

Can tree roots damage water pipes?

Yes. Tree roots can put pressure on pipes, particularly older materials, causing them to crack or separate over time. We can assess the damage and recommend the most cost-effective repair or replacement.

Do you repair all types of water pipes?

Yes. We repair and replace a wide range of pipe materials, including:

• MDPE (blue poly)
• Copper
• PVC
• Galvanised steel
• Alkathene
• Older legacy water pipes

Should I repair or replace my water main?

If the pipe has one isolated leak, a repair is often the most economical option. If the pipe is old, has multiple leaks, or is deteriorating, replacing the entire water main may save money in the long term by preventing future failures.

Do you provide fixed-price quotes?

Where possible, yes. Once we’ve located the problem, we’ll explain your options and provide a clear quote before carrying out any major repair work.

Why choose Trilford Plumbing & Gas?

• Fast response across the Kapiti Coast and surrounding areas.
• Advanced leak detection equipment.
• Qualified plumbers and drainlayers.
• Quality repairs using durable materials.
• Honest advice with no unnecessary upselling.
• Work completed to New Zealand standards.

Need a water main repaired?

If you’ve noticed low water pressure, unexplained wet patches, or suspect an underground leak, contact Trilford Plumbing & Gas today. We’ll locate the problem quickly, explain your options clearly, and carry out a lasting repair with minimal disruption.